E-commerce Specialised Customer Service
In order to maintain excellent performance rates, our multilingual e-mail customer service team work with you to establish procedures for your domestic and international accounts. We then monitor your account health and proactively suggest improvements by:
- replying to emails
- monitoring feedback
- managing cases and claims
- checking performance notifications
ICE has an experienced, dedicated staff of customer service representatives with excellent communication skills, a positive, problem-solving attitude and an e-commerce mindset.
Multilingual
- Dutch
- German
- French
- Spanish
- Italian
- English
“Due to our system failure back in 2018, we dispatched the products to the wrong countries and this caused great confusion for us and the customers… InterCultural Elements supported us really well and rapidly resolved the customer complaints, leaving no negative impact on our accounts and performance rates.”
– Ondřej Hradec, Head of E-Commerce at Mascot Online B.V.
“Due to our system failure back in 2018, we dispatched the products to the wrong countries and this caused great confusion for us and the customers… InterCultural Elements supported us really well and rapidly resolved the customer complaints, leaving no negative impact on our accounts and performance rates.”
– Ondřej Hradec, Head of E-Commerce at Mascot Online B.V.
Cost Effective & Flexible
- Only pay for the minutes you use
- No need to pay for recruitment, hiring, training, sick & holiday pay
- Add languages according to your needs
Efficient
- Enquiries answered directly by your ICE customer service team
- Prompt native language responses
- Higher customer satisfaction and positive feedback ratings
InterCultural Elements is a part of the Amazon Solution Provider Network and a recognised partner of real.de