Multilingual Email Customer Service

E-commerce Specialised Customer Service

In order to maintain excellent performance rates, our multilingual e-mail customer service team work with you to establish procedures for your domestic and international accounts. We then monitor your account health and proactively suggest improvements by:

  • replying to emails
  • monitoring feedback
  • managing cases and claims
  • checking performance notifications

ICE has an experienced, dedicated staff of customer service representatives with excellent communication skills, a positive, problem-solving attitude and an e-commerce mindset.

 


 Multilingual

  • German
  • French
  • Spanish
  • Italian
  • English
  • Japanese
  • Portuguese

Cost Effective & Flexible

  • Only pay for the minutes you use
  • No need to pay for recruitment, hiring, training, sick & holiday pay
  • Add languages according to your needs

 


Efficient

  • Enquiries answered directly by your ICE customer service team
  • Prompt native language responses
  • Higher customer satisfaction and positive feedback ratings

Recommended by Amazon

ICE customer service is Amazon’s recommended customer support services in Europe:¬†Amazon Customer Service

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