E-commerce Specialised Customer Service
In order to maintain excellent performance rates, our multilingual e-mail customer service team work with you to establish procedures for your domestic and international accounts. We then monitor your account health and proactively suggest improvements by:
- replying to emails
- monitoring feedback
- managing cases and claims
- checking performance notifications
ICE has an experienced, dedicated staff of customer service representatives with excellent communication skills, a positive, problem-solving attitude and an e-commerce mindset.
Multilingual
- German
- French
- Spanish
- Italian
- English
- Portuguese
Cost Effective & Flexible
- Only pay for the minutes you use
- No need to pay for recruitment, hiring, training, sick & holiday pay
- Add languages according to your needs
Efficient
- Enquiries answered directly by your ICE customer service team
- Prompt native language responses
- Higher customer satisfaction and positive feedback ratings