For €19.95 per month, plus a return handling fee per parcel and a consolidation fee per box, you have the full support of ICE Global Returns – an international E-commerce return solution, giving you access to return addresses in 19 countries.
How does it work?
1. Create an account
The seller signs up for Global Returns and creates an account.
2. Add return label
When a buyer contacts the seller to return an item, the seller generates a return label for the buyer in the online portal. The seller can decide per return whether the buyer or seller pays the postage costs. The seller sends a PDF label to the buyer and the buyer sticks the printed label to their return.
3. Mail parcel to Global Returns warehouse
Buyers mail their labelled return parcel to their closest Global Returns warehouse.
4. View arrival of parcel
Upon arrival at the Global Returns warehouse, the return parcel’s label is scanned and the seller can see in the online portal that it has arrived.
5. Parcel sent to closest seller warehouse
The return is then forwarded to the Global Returns warehouse closest to the seller. See costs below:
6. Collection and consolidation of parcels
All returns parcels are collected & consolidated at the Global Returns warehouse closest to the seller.
7. Package is sent to seller
The box of consolidated packages is sent to the seller either on a weekly or monthly basis. See costs below:
Got a question? View our Global Returns FAQ
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