General Questions
- Must sellers use your labels?
-
Do you provide labels?
Yes, labels will be provided by our trusted partner but sellers don’t have to use them. Shortly after registering, sellers will be set up with a dedicated label portal that can feature your branding. This can be used by either your staff or your customers to instantly generate free post labels that are charged to your account.
Please get in touch for the pricing of return labels.
Available Countries
- I’m not located in one of those countries, is it still possible to consolidate in my country? (i.e seller located outside of EU)
-
Which countries are you offering at the moment?
Our partner currently offers local return address in 9 countries:
- USA
- Canada
- Australia
- UK
- France
- Germany
- Italy
- Spain
- Poland
Returns from the following countries will be shipped to respective return hubs listed above before being consolidated and sent back to the seller. This list expands rapidly, so please get in touch if a country you’re looking for is not listed.
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- Greece
- Hungary
- Ireland
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Portugal
- Romania
- Slovakia
- Slovenia
- Sweden
- Switzerland
Shipping
- Can a customer drop off a package at one of the return addresses?
-
Can I use Global Returns for Amazon FBA returns?
If you use Amazon FBA or another fulfillment solution and need to have an address to remove stock to, please get in touch and find out how Global Returns can help!
- Can the seller arrange their own collections with their own couriers?
- How are the returns traceable?
- How fast are the returns processed after arriving at your addresses?
-
How much does shipping cost?
Shipping rates are available on request as examples. Some shipments/routes will be quoted for prior to shipping.
Please get in touch for the latest quote.
- How often do you ship my returned items back?
-
Is it possible to change how often the consolidated returns are shipped to me?
Yes, it’s possible to change how often the consolidated returns are shipped to sellers, except for the USA which has fixed shipping schedules.
Your shipping schedule is designed to suit your volumes & requirements. This will be discussed with you during the set-up of your account.
-
What happens if a return from the buyer doesn’t arrive at the return address?
If the return was sent buy your customer’s choice of post or courier service, it is their responsibility to resolve the issue. If using a label generated in the label system, our partner will endeavor to trace the item. In the event of non-arrival standard compensation rates are available. Please ask for details.
-
What if the seller doesn’t want the items back?
Certain returns can be disposed if shipping is not required. Please ask for further details and costs.
- Which couriers do you use?
Limitations regarding the returned items
-
Are there any types of items that cannot be sent with Global Returns?
We do not accept Items in excess of the maximum dimensions: 120cm mx length, individual items in excess of 5kg, or any items prohibited by couriers or postal services. If you are at all unsure please get in touch for clarification.
-
Are there any weight or size limitations per individual return?
The maximum size Global Returns accepts is 120cm mx length. Individual items in excess of 5kg will be subject to either a surcharge or charging as per our FBA / bulk package fees. Please ask for details.
-
Can Global Returns handle fragile items?
Please get in touch to discuss the nature of your items.
- What are the limitations regarding the returned items?
- What happens when an item exceeds the weight/size limitation?
Accounting & invoicing
How do I start?
This sounds great, how do I sign up?
Contact ICE now to begin your Global Returns setup!