As a CS Representative with ICE you will:
- Be part of our Customer Services Team – for eBay and Amazon among others
- Work as a communication bridge between buyer and seller (e.g. marketplace account health, seller logistic and stock levels)
- Reply to customer emails in a timely and friendly manner
- Carry out some translation and/or proofreading tasks
- Be proactive in boosting the health of accounts
- Work flexibly in a diverse and international team
Our ideal candidate will:
- Have excellent Italian language skills (level C2 or higher)
- Have very good written language skills in English & German (minimum level C1)
- Have at least some experience with Excel and Word
- Be interested in the Internet and e-commerce
- Be a resident of Germany (or planning to relocate soon)
We offer:
- Remote employment within Germany
- Flexible working hours
- A varied position in a fun and motivated multicultural team
- Regular feedback and developmental meetings
- The opportunity to foster new skills
- An enjoyable and low-key working environment
- Access to a private pension scheme (betriebliche Altersvorsorge)
- No work overload as we monitor and potentially reallocate work
- Increased cultural sensitivity – English is the official language of our workplace but multiple languages are spoken on a daily basis (incl. French, German, Spanish, Italian, etc.)
Weekly working hours are variable (30-40 hours/week).
If you are interested in this job, please send us your application (CV, motivation letter) in German or English to Ms. Edina Tóth: jobs@intercultural-elements.eu.
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