Multilingual Email Customer Service

E-commerce Specialised Customer Service

In order to maintain excellent performance rates, our customer service team work with you to establish procedures for your domestic and international accounts. We then monitor your account health and proactively suggest improvements by:

  • replying to emails
  • monitoring feedback
  • managing cases and claims
  • checking performance notifications

ICE has an experienced, dedicated staff of customer service representatives with excellent communication skills, a positive, problem-solving attitude and an e-commerce mindset.



  • German
  • French
  • Spanish
  • Italian
  • English
  • Japanese
  • Portuguese

Cost Effective & Flexible

  • Only pay for the minutes you use
  • No need to pay for recruitment, hiring, training, sick & holiday pay
  • Add languages according to your needs



  • Enquiries answered directly by your ICE customer service team
  • Prompt native language responses
  • Higher customer satisfaction and positive feedback ratings

Recommended by Amazon

ICE customer service is Amazon’s recommended customer support services in Europe:¬†Amazon Customer Service

Ready to get started?

Speak to one of our ecommerce experts today to discover how we can help you grow your international sales.

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