Having been encouraged by Amazon to expand our offering to their other European marketplaces we quickly encountered issues with their machine translations and this caused issues with customers. We also didn’t have the language skills to optimize our listings so it was clear that we needed an alternative solution. We contacted ICE and were attracted to their ‘human’ translation and optimization service. Having worked with ICE for over two years we have found them to be so much more than just translators! Their knowledge of Amazon Seller Central, Linnworks and other marketplaces has made expanding our sales much easier – not only in mainland Europe but also in the UK. Last but definitely not least, we have also benefitted from their experience and knowledge.
When outsourcing like this, trust is huge (particularly when they aren’t based in the UK!) and we have found ICE to be very reliable, conscientious and accurate in their work. We would certainly recommend them.