In order to expand our business we decided to start selling in Germany. Due to our minimal knowledge of German language, customs and habits, we contacted InterCultural Elements and soon found out that the services they could provide us with were exactly what we needed. Our business has notably grown since working with InterCultural Elements. With our plan to expand to France and England we hope to grow even more.
The communication with ICE is smooth, quick and easy and they treat our customers kindly and professionally. But what we most appreciate about ICE is that they are proactive. They are constantly coming up with new suggestions and proposals for improvements we could make.
For ICE every customer is important, no matter how big or small.
Highly competitive, fast, friendly and extremely helpful in resolving difficult situations: this is how we got to know and regard Mrs Galvao and her team. waescheshoppy would like to say a big thank you! We will continue to rely on InterCultural Elements’ expert advice in future.
We have worked with Intercultural Elements (ICE) on three different brands and two languages: trading on a typical e-commerce German website, eBay Germany and eBay France. In all instances the service we received felt tailored to our specific requirements, and often surpassed our expectations. They were able to plan workloads well and met all our deadlines whilst working to accommodate any issues or changes encountered along the way.
ICE didn’t just translate what we gave them, but also guided us through the potentially difficult transition into a foreign marketplace, by acting as an essential source of knowledge. They showed initiative by highlighting potential pitfalls, suggesting alternatives and working well with numerous members of our staff.
ICE were never too busy to offer assistance and were genuinely interested in seeing us succeed, as if they were a partner, not just a service. Due to this, we will be using ICE for any future translation work we require, and would recommend them to anyone thinking of expanding into a foreign territory.
As a company focused on the German market but without the in house resource, we looked to Intercultural Elements for help. They worked on website content, product descriptions, eBay listings and numerous other tasks. Every task was dealt with quickly and efficiently and the communication with the ICE team was fantastic, only ever an email or phone call away. In addition to the work ICE did they also provided valuable cultural knowledge and understanding which is essential in cross border selling. I can’t recommend ICE highly enough and thank the team for all their input and hard work.
InterCultural Elements has been fantastic to work with. Eduard has been attentive and giving with his time. I couldn’t have done the integrations our company needed without them.
We work together with ICE in order to optimize our product offers in French and Spanish and to expand our product range in the respective countries. We cannot fault the communication we received from their team; we received helpful answers and support at all times. ICE provided a professional service and we are extremely pleased with the results.
InterCultural Elements are a pleasure to deal with, quick to respond and professional at all times.
Since expanding with ICE we estimate an increase in our sales by $100,000 to $300,000 in the first 12 months.
They’re “the best employee we don’t have” and accomplish everything we don’t have the bandwidth to do in-house.